Delivery and Return
Most frequent questions and answers
When can I receive my order?
Upon payment is verified, your order will be proceed within 24 hours (holiday and weekend excluded). Customer are liable for all import duties, customs and taxes levied.
Shipping rates and delivery
Service
FedEx Intl. Economy
FedEx Intl. First
Regular Post
Cost (US$)
Free
25
Free
Time
7-14 Business days
3-5 Business days
14-21 Business days
Service
Cost (US$)
Time
FedEx Intl. Economy
Free
7-14 Business days
FedEx Intl. First
25
3-5 Business days
Regular Post
Free
14-21 Business days
What is the return policy
We want you to love your TACS. If for any reason you don’t, please contact us at contactus@tacs-image.com.
We accept returns for tacs-image.com sales only. Purchases made from local stores or other websites must be returned to the original point of purchase.
You have the right to return any/all products you have purchased directly from our website within 30 days of invoice date.
Conditions for the return of items:
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
You are required to send us photo(s) that can clearly show the condition of watch before you return.
About TACS strap
When we receive the item, our returns department will confirm that everything is present and in its original condition to ensure its eligibility for refund. We process refunds as quickly as possible and you will receive an email to notify you when the email has been processed. We process most refunds on the same day which they were received, but please allow up to a maximum of 14 days for the money to reach your account. It rarely takes this long, but can happen sometimes for reasons such as bank delays or errors.
Please note, any return/ refund with unsettled tax/ custom/ duty will not be accepted.
About TACS watch
All returns must be sent to:
TACS
606 Good Luck Industrial Centre,
808 Lai Chi Kok Road,
Kowloon,
Hong Kong
If you have any question about return label, please contact: contactus@tacs-image.com
Shipping costs may be refunded on production defective items only.
TACS does not take responsibility for any items lost during the return shipping.
About TACS watch
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Tacs reserves the right to qualify excessive use for damaged product.
Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.
