Orders are typically prepared for dispatch within 2–3 business days after payment confirmation. Engraved orders require approximately 3–5 additional business days for personalization. Tracking information will be provided once a shipping label has been created.
Yes. We ship to most countries worldwide. Orders over US$100 qualify for free Standard Tracked Shipping, with Express Shipping available for an additional US$30. Orders of US$100 or below are generally shipped by E-Express / Postal Shipping. Shipping options and delivery times may vary by destination. Please see our Shipping Information page for details.
Depending on the delivery destination, import duties, taxes or customs clearance charges may apply. Unless expressly stated otherwise, these charges are not included in your order total and are the responsibility of the recipient. The courier or local customs authority may contact you directly regarding payment or customs clearance.
Eligible return requests must be submitted within 14 days of receiving your order and are subject to our Return & Refund Policy. Custom-engraved or personalized products, as well as sale, discounted or Final Sale items, are not eligible for change-of-mind returns.
All TACS watches come with a 24-month limited warranty. It covers movement defects but not accidental damage, wear, or water exposure due to misuse.
Yes. Contact us with your order number and issue. Our team will guide you through the repair process.
We accept Visa, Mastercard, American Express, PayPal, and Alipay. Payments are securely processed via Stripe or PayPal.
Some limited editions come with custom packaging. We currently do not offer gift wrap by default.
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