Hello, what may I help?
Most frequent questions and answers
When can I receive my order?
Order is to be proceed with 24hours upon payment confirmation (holiday excluded) and depend on the shipping package you choose, it should arrive within 2-8 business day.
HOW IS THE WARRANTY COVER?
Warranty for TACS collection is 24 months from date of purchase. Please note that the warranty does not cover used batteries or normal wear and tear of case, glass or strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents.
Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment and returns, please contact us. Please note that the customer is responsible for the cost of sending the product back to TACS should the defective is proofed to be caused by above reasons.
Can I buy parts if the watch has problem?
Yes, you may email contactus@tacs-image.com to place purchase.
About TACS watch
How long is the battery life?
1.5-2 years.What is 316L stainless steel?
It is stainless steel we use for all case and bucket that is allergy free.- Is all the watch water resist?
Yes, most of our model is 5ATM water resistance. - What kind of movement we use?
Depends on model, most of the watches are with Japan Miyota movement.
Can I exchange my watch after I receive?
It is possible for an exchange should it involve production defective problem only.
About TACS strap
- What kind of leather do we use for strap?
All of the them are genuine leather, depends on the different model there are different origin of the material, most of them are from Italy. - Can I buy strap ?
Yes, you can buy strap independently. But since most of our models are not designed for a changeable strap, so should you be interested in purchasing, please kindly email contactus@tacs-image.com.
