We want you to be satisfied with your purchase. Eligible items may be returned subject to the conditions below. This policy does not affect any rights you may have under applicable consumer law.
To be eligible for a return:
The return request must be submitted within 14 days of receiving your order.
The item must be unused, unworn and in its original condition.
The item must include its original packaging, accessories, manuals and any other items supplied with the order.
You must contact TACS and receive return approval before sending the item back.
🟡 Returns without prior approval will not be accepted.
The following items are not eligible for change-of-mind returns:
Custom-engraved or personalized products
Sale, discounted, or Final Sale items.
Items that have been worn, used, altered, or damaged after delivery.
Items returned without their original packaging, accessories, manuals, or other items supplied with the order.
These exclusions apply to change-of-mind returns only. They do not affect your rights if an item is defective, damaged on arrival, incorrectly supplied, or where a return or refund is required by applicable law.
Approved refunds will be processed after the returned item has been received and inspected by TACS.
Refunds will normally be issued to the original payment method.
Any paid shipping upgrade or other non-refundable service charge is not refundable unless required by applicable law.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear after it has been processed.
A shipment that is refused, left unclaimed, or returned because the recipient does not pay applicable import duties or taxes, complete customs clearance, provide requested information, or respond to the courier is not treated as a standard voluntary return or cancellation.
Any eligible refund will only be considered after the parcel has been returned to TACS and inspected.
Actual costs incurred as a result of the return, including original shipping, return shipping, customs, handling or carrier charges, may be deducted from any eligible refund where applicable and permitted by law.
Please refer to our Shipping Information for further details regarding customs duties and returned shipments.
Unless the return is due to an error by TACS or otherwise required by applicable law, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service.
TACS is not responsible for return parcels that are lost or damaged in transit before they are received by us.
We do not offer direct exchanges. If you want a different item, please place a new order after your return is approved and refunded.
Email contactus@tacs-image.com with your order number, reason for return and, where relevant, photos showing the issue.
Wait for return approval and return instructions before sending the parcel.
Pack the item securely with its original packaging and accessories and ship it within 5 days of receiving return approval.
Once the returned item is received and inspected, we will confirm the outcome of your return request.
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