Shipping Information

Shipping Policy Overview

We ship to most destinations worldwide. Orders are typically prepared for dispatch within 2–3 business days after payment confirmation. 

Engraved orders require an additional 3–5 business days for personalization.

Order Value

Over US$100

Over US$100

US$100↓

Shipping Method

Standard Shipping

Express Upgrade

E-Express(Postal)

Delivery Time

5–10 business days

2–5 business days

7–14 business days

Shipping Fee

Free

+US$30

Free

Delivery times are estimates and may vary due to customs clearance, local delivery conditions, public holidays or circumstances outside the carrier’s control.

💳 Order Value: Over US$100
🚚 Shipping Method:
Standard Shipping​
Delivery Time: 5–10 days
💵 Shipping Fee: Free

💳 Order Value: Over US$100
🚚 Shipping Method:
Express Upgrade
Delivery Time: 2–5 days
💵 Shipping Fee: +US$30

💳 Order Value: US$100↓
🚚 Shipping Method:
E-Express(Postal)
Delivery Time: 7–14 days
💵 Shipping Fee: Free

Shipping Regions

We ship to most countries worldwide, including:
– Asia-Pacific (Japan, Hong Kong, Singapore, Taiwan, South Korea, Australia, Malaysia)
– North America (United States, Canada)
– Europe (United Kingdom, Germany, France, Netherlands, Italy, etc.)

Note: For South America, Africa, the Middle East, India, and Russia, please contact us before placing your order.

Order Processing Time

Orders are typically prepared for dispatch within 2–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Engraved orders require approximately 3–5 additional business days for personalization before dispatch.

Tracking & Customs

Once a shipping label has been created, you will receive tracking information for your order. Tracking updates may not appear immediately and may only become active after the parcel has been handed over to the carrier.

Depending on the delivery destination, import duties, taxes, customs clearance fees or other local charges may apply. Unless expressly stated otherwise, these charges are not included in your order total and are the responsibility of the recipient.

The courier or local customs authority may contact you directly regarding payment, additional information or customs clearance. Please monitor your tracking status and any messages from the courier, and respond promptly to avoid delivery delays or the parcel being returned.

Refused / Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because the recipient does not pay applicable import duties or taxes, complete customs clearance, provide requested information, or respond to the courier, the shipment will not be treated as a standard order cancellation.

Any eligible refund will only be processed after the parcel has been returned to TACS and inspected.

Actual costs incurred as a result of the return, including original shipping, return shipping, customs, handling or carrier charges, may be deducted from the refund where applicable and permitted by law.

TACS is not responsible for delays or returns resulting from customs clearance or the recipient’s failure to respond to the courier.

Need Help?

For any shipping-related questions, feel free to email us: contactus@tacs-image.com

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